Getting Help
Each service offered by the Research Infrastructure Team has detailed documentation under it’s own tab on this website – please consult the relevant tab above in the first instance. If using the search box (on the left) please select the tab above first, then search that site.
Can’t find the answer to a question? Having an issue with one of our services?
HPC/Compute services
- e.g. CSF, iCSF, Condor – please fill in the HPC Help form (preferred, comes direct to the team, processed by person on duty) OR Email: its-ri-team@manchester.ac.uk
(please use only one contact method – no need to send your request twice!)
Please include as much detail as possible about your issue, for example:
- the name of the system you need help with (e.g. CSF)
- a brief description of the problem
- all error or warning messages
- relevant batch job ids and the location of all associated files (jobscript, input, output etc). Please don’t send these as attachments, tell us where they are on the system, we will be able to read them.
- the modulefiles you have loaded when the problem occurs
- command line history of what you have been doing
You can, of course, also contact us for general enquiries about the compute platforms.
Research Data Storage (RDS) service
For all queries / requests for Research Data Storage, please use the Research IT – Research Data Storage Service form, which allows you to:
- Request new storage
- Add or remove access to storage for your project colleagues, including external access
- Request more space/quota, including if you need to purchase space.
- Report an issue with your storage
- Submit other / general requests for support with a Research Data Storage
Research Virtual Machine Service (RVMS)
For all queries / requests for Research Virtual Machines, please use the Research IT – Research Virtual Machine form, which allows you to:
- Request new storage
- Report an issue with an existing VM
- Submit other / general requests for support with a VM and the RVM Service
Courses and Training
We offer regular training courses for users of the CSF and our other platforms. Please visit StaffNet to find details.
General Enquiries
If your enquiry is not covered by the above categories please email: its-ri-team@manchester.ac.uk